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Changes for page Assistance Needed

Last modified by Erik Bakker on 2026/01/02 10:16
From version 30.1
edited by Erik Bakker
on 2024/08/19 21:25
Change comment: There is no comment for this version
To version 32.1
edited by Erik Bakker
on 2026/01/02 10:16
Change comment: There is no comment for this version

Summary

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23 23  
24 24  === 3.1 Questions ===
25 25  
26 -The eMagiz Q&A section is a specific area where all eMagiz users come together to help each other with questions and answers in using the eMagiz platform. The primary focus is getting answers to questions about how to use & model the integrations in eMagiz or how to interpret specific log entries in the Manage phase.
26 +The eMagiz Q&A section is a specific area where all eMagiz users come together to help each other with questions and answers in using the eMagiz platform. The primary focus is getting answers to questions about how to use & model the integrations in eMagiz or how to interpret specific information in the Deploy and Manage phase.
27 27  
28 28  ==== 3.1.1 Moderation of the forum - we need you! ====
29 29  
30 -The eMagiz Expert Services team moderates the forum, and the eMagiz team will try to respond promptly to your questions. In essence, we all are responsible for creating a valuable forum for everyone that helps users. So, please don't hesitate to answer questions from other users. The Q&A Forum doesn't have any support functionalities or replace that function. We hope this forum will be of value to you.
30 +The eMagiz team moderates the forum, and the eMagiz team will try to respond promptly to your questions. In essence, we all are responsible for creating a valuable forum for everyone that helps users. So, please don't hesitate to answer questions from other users. The Q&A Forum doesn't have any support functionalities or replace that function. We hope this forum will be of value to you.
31 31  
32 32  ==== 3.1.2 How to use the forum ====
33 33  
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35 35  You can ask a question by clicking the **Add Question** button.
36 36  
37 37  * *Answer question*
38 -Anyone can answer questions via the **Add Answer** button. Someone from the Expert Services team will likely reply to your question with an answer.
38 +Anyone can answer questions via the **Add Answer** button. Someone from the eMagiz team will likely reply to your question with an answer.
39 39  
40 40  * *Accept Solution*
41 41  You can accept an answer once it provides the information needed to solve the questions. This will help other users understand whether the answer was valuable and satisfactory.
... ... @@ -63,9 +63,9 @@
63 63  * You need to register as a user of the Support Portal.
64 64  * When starting with eMagiz, one or more users are registered in the Support Portal.
65 65  * These users are allowed to register tickets.
66 -* Specific guidance on which tickets should be registered is located in the Portal itself.{{/info}}
66 +* Specific guidance on which tickets should be registered is located in the Support Portal itself.{{/info}}
67 67  
68 -The eMagiz Support team is dedicated to resolving your incident and is in direct contact with eMagiz Expert Services if needed. Please consult your organisation's eMagiz SLA owner to understand specific agreements around response times.
68 +The eMagiz Support team is dedicated to resolving your incident and is in direct contact with other parts of the eMagiz organization if needed. Please consult your organisation's eMagiz SLA owner to understand specific agreements around response times.
69 69  
70 70  === 3.3 Improvements ===
71 71  
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79 79  
80 80  === 3.4 Notice ===
81 81  
82 -The eMagiz Portal is only accessible to authenticated & authorised users of eMagiz clients. Users can decide what information to upload to the QA Forum, Support Portal, Feedback button, and whatnot. Using pictures and other information from the platform is beneficial and advised. Please read our privacy policy [[here>>https://www.emagiz.com/privacy-policy/||target="blank"]].
82 +The eMagiz Portal is only accessible to authenticated & authorised users of eMagiz clients. Users can decide what information to upload to the QA Forum, Support Portal, Feedback button, and what not. Using pictures and other information from the platform is beneficial and advised. Please read our privacy policy [[here>>https://www.emagiz.com/privacy-policy/||target="blank"]] for more information.
83 83  
84 84  [[image:Main.Images.Microlearning.WebHome@crashcourse-platform-community-management--community-icon.jpg]]
85 85  
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97 97  
98 98  * [[Fundamental (Navigation)>>doc:Main.eMagiz Academy.Fundamentals.WebHome||target="blank"]]
99 99  ** [[eMagiz Documentation Platform (Explanation)>>doc:Main.eMagiz Academy.Fundamentals.fundamental-emagiz-docs-introduction.WebHome||target="blank"]]
100 +* [[Support (Menu)>>doc:Main.eMagiz Support.WebHome||target="blank"]]
101 +** [[Migration Paths (Navigation)>>doc:Main.eMagiz Support.Migration Paths.WebHome||target="blank"]]
102 +** [[RCA Knowledge Base (Navigation)>>doc:Main.eMagiz Support.RCA Knowledge Base.WebHome||target="blank"]]
100 100  * [[Support Portal (Login)>>https://support.emagiz.com/||target="blank"]]
101 101  * [[Privacy policy - Explanation>>https://www.emagiz.com/privacy-policy/||target="blank"]]
102 102  * [[Assistance (Search Result)>>url:https://docs.emagiz.com/bin/view/Main/Search?sort=score&sortOrder=desc&highlight=true&facet=true&r=1&f_space_facet=1%2FMain.eMagiz+Academy.&f_type=DOCUMENT&f_locale=en&f_locale=&f_locale=en&text=%22assistance%22||target="blank"]]